Returns & Exchanges

At Ellianos Coffee, we strive for perfection in every cup and snack; however, if your order doesn't meet our high standards, we are committed to making it right through a simple refund or exchange process. Due to the perishable nature of our food and beverage products, we handle returns on a case-by-case basis to ensure your complete satisfaction.

Return Process

• 1.
  Notify the Barista

  If you are at a drive-thru location and your order is incorrect or unsatisfactory, please inform our team immediately for an instant remake or refund.

• 2.
  Contact Support

  For mobile orders or merchandise issues, please contact our customer service team within 24 hours of purchase with your receipt and order details.

• 3.
  Provide Order Proof

  To process a return for packaged coffee or merchandise, please provide your digital or physical receipt along with a photo of the item if it arrived damaged.

• 4.
  Receive Resolution

  Once your request is verified, we will issue a replacement, store credit, or a refund to your original payment method within 3-5 business days.